Sunday 2 October 2011

Engagement Building Behaviours


As Newswise reports, based on employee engagement research by Florida State University business school professor Wayne Hochwarter,

recession-based uncertainty has encouraged many business leaders to pursue self-serving behaviors at the expense of those that are considered mutually beneficial or supportive of organizational goals.

This plays out in behaviours that Hochwarter's team classified using the biblical Seven Deadly Sins as a framework.  

While the percentages attached to each of those "behavioral sins," based on feedback from more than 700 mid-level workers, is interesting, what appears further down in Newswise's article caught my attention more from a productive workplace standpoint: FSU found that employees with leaders who committed any of these "sins" said they cut back on their contributions by 40%.  Notably, they were also:
  • 66% less likely to make creative suggestions, and
  • 75% more likely to pursue other job opportunities.
Hochwarter's findings tell me that workplace qualities that some leaders might consider as soft (or at least far down on the totem pole of what they need to worry about day to day), such as trust, respect, and fairness, are not just "nice to do's" – they have a real impact on product/service delivery and quality, and company spending on recruiting and retraining.



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